1. Data controller

The data controller is:

ELEMENT THAI s.r.o.
Company ID (IČO): 24544060
Registered office: Čechova 121, Poděbrady V, 290 01 Poděbrady
Registered in the Commercial Register kept by the Municipal Court in Prague, file number C 443077.
Trade name: ELEMENT THAI
Contact e-mail: info@elementthai.cz
Phone: +420 739 045 295

2. What personal data we process

When you book our services online or by phone, we may process:

• First name and surname
• Phone number
• E-mail address
• Date and time of the booking
• Type and length of the massage booked
• Any other information you voluntarily provide in connection with the booking

3. Purpose and legal basis

We process personal data in order to:

• Accept and manage bookings
• Confirm the booking and communicate about the appointment
• Handle changes or cancellations
• Comply with legal obligations, where applicable
• Protect our legal claims, where necessary

The legal basis is mainly the performance of a contract or taking steps prior to entering into it under Article 6(1)(b) GDPR, compliance with legal obligations under point (c), and, where applicable, our legitimate interest in protecting legal claims under point (f).

The data needed to handle a booking is necessary to provide the requested service. Without it, the booking may not be possible.

4. Booking system Bookio

We use the booking system Bookio, provided by Bookio s.r.o., to manage online bookings.

The data you enter when booking is processed through this system in order to create, manage and confirm bookings.

Details of the processing are governed by the provider’s contractual and processing terms.

5. Retention

We keep personal data only for as long as necessary for the purposes for which it was obtained.

Booking data is kept for as long as necessary to handle the booking and then for no longer than 3 years after the last booking (the general limitation period), or longer where necessary to resolve legal claims or comply with legal obligations.

Accounting and tax documents are kept for the period required by law.

6. Recipients of personal data

Authorised persons of the salon operator and service providers necessary for its operation may have access to personal data, in particular:

• Bookio – provider of the booking system
• The provider of the web hosting of this website, which may keep technical server logs (such as the IP address) as part of running the server

We do not sell personal data to third parties.

We ourselves do not transfer personal data outside the European Economic Area. Any transfers made within the services of individual providers (such as Bookio) are governed by their processing terms.

7. Cookies and this website

The ELEMENT THAI website itself does not use cookies for analytics or marketing purposes.

On our own static website we do not use tools that track visitor behaviour.

The Bookio booking system is provided by an external supplier. Any use of technical cookies and similar technologies in the booking interface is governed by its actual technical setup.

8. Your rights

Under the GDPR you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of data where the legal conditions are met
• Request restriction of processing
• Data portability in the cases set out in the GDPR
• Object to processing based on legitimate interest

To exercise your rights, contact us at info@elementthai.cz.

You also have the right to lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), www.uoou.gov.cz.

9. Security and automated decision-making

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

When processing personal data for ordinary bookings, we do not carry out automated individual decision-making or profiling with legal or similarly significant effects.

10. Final provisions

This policy may be updated if the way personal data is processed changes or if legislation changes.

Last updated: 15 October 2026